Features
It does everything a good sales agent does.
Advise, sell, reassure, follow up. From your live catalogue, without ever making things up. And it shows you what it brings in.
It gives advice like in a store
Parla reads your products where they are: titles, descriptions, variations, prices, stock, and your shop's public pages (shipping, returns). It answers with your real products, never an invented one.
- “Does it run large?”: it answers with your size guide
- “Does it go with black jeans?”: it matches within your catalogue
- “A gift for my mum, under €50”: it searches under the budget
- It compares two models, and says which is in stock in the right size
Example conversation
It fills the cart
When the customer has decided, Parla puts the item in your shop's real cart, in the right variation, without leaving the conversation. All they have left to do is check out.
- The right size and the right colour, not an approximation
- It mentions the free-shipping threshold when the customer gets close
- It never invents a discount or a false urgency
Example conversation
It tracks orders and handles returns
“Where is my parcel?” is the question customer service hears most. Parla answers it, after checking it's really the customer, with the order number and the email used.
- Status and delivery tracking
- Address change before shipping
- Return or exchange request
- No order details without verification, ever
Example conversation
It answers calls
A call button on your shop, and the customer talks to Parla out loud, from their browser, with no number and no app. Product cards show during the call, and adding to the cart works by voice.
- A natural voice that stops when interrupted
- Standard voice with no minute limit, premium voice included
- It says it's an AI at the start of every call
Maison Lumière · on a call
“The M will fit you perfectly. Shall I add it to your cart?”
All about the voice sales agentIt speaks 8 languages
French, English, Spanish, German, Italian, Dutch, Portuguese and Arabic. Parla detects the customer's language and answers in it, in writing and out loud, with nothing to set on your side. Your shop sells abroad without hiring.
- Automatic detection, every conversation
- The same products, the same prices, in every language
- Arabic displays right to left, as it should
BonjourHelloHolaHalloCiaoHoiOláمرحبا
It wears your colours
Your colours, your name, your manner of speaking. It greets signed-in customers by their first name. It feels like it has always worked for you, and it stays honest about what it is.
- Colours, display name, greeting, manner of speaking
- All set from your shop's admin, without code
- It says it's an AI assistant, in the header and when asked
Léa · Maison Lumière
Online, replies right away
It knows what you teach it
Beyond the catalogue, you give it what a new sales assistant would learn on day one: the size guide, the return policy, support hours, the contact address, your instructions.
- Size guide and fit advice
- Return policy and delivery times
- Hours, contact address, and what it must not promise
Knowledge
- Size guide
- Return policy
- Delivery times
- Support hours
- Instructions
It hands over to your team
When it doesn't know, or when a request is beyond it, Parla says so and offers to pass it to your team. The customer gets a ticket number, you get the request by email with the conversation, and it stays in your reports until it's dealt with.
- Never an invented answer to avoid saying “I don't know”
- The whole conversation, to take over without making the customer repeat
- Pending requests, visible in your admin
Handed to your team
Ticket TKT-4F2A
“Can you engrave a name on the bracelet?”
Pending · received by email
It shows you what it brings in
Parla counts the orders placed after a conversation and the items it put in the cart itself. The sums are done on your side, in your shop: you know whether it pays for itself from the first month.
- Sales after a conversation, orders, items added by Parla
- The month's conversations and your plan's usage
- A recap every Monday, by email
Your sales with Parla · 30 days
Counted in your shopSales after a conversation
Orders placed in the week after a customer talked to Parla, and what they came to.
Added by Parla
The items it put in the cart itself, and what they brought in.
Conversations
This month's, against what your plan includes.
Handed to your team
Pending requests, each with its ticket number.
Counted on your side, from your own orders: nothing leaves your shop. And a recap by email every Monday.
And what it never does.
A sales agent who lies costs more than they bring in. Parla is built to earn your customers' trust.
Your data, nothing else
Prices, stock and delivery times come live from your shop. If it doesn't know, it says so.
No fake urgency
“Only 2 left” only when it's true. Never an invented discount.
Orders stay private
No order details until the customer's order number and email check out.
Transparent
It says it's an AI assistant, in the chat header and at the start of every call, and hands over to your team when needed.
Parla next to a FAQ chatbot and live chat.
Three ways to answer a customer on an online shop. What each one actually does.
| Classic FAQ chatbot | Live chat with a person | Parla | |
|---|---|---|---|
| Answers at night and at weekends | Yes | If someone is there | Yes |
| Reads the catalogue live (prices, stock, variations) | — | The person looks it up | Yes |
| Puts the item in the cart | — | — | Yes |
| Answers about an order, after verification | — | Yes | Yes |
| Answers out loud, from the site | — | — | Yes |
| Answers in the customer's language | If the FAQ is translated | Depends on the team | 8 languages |
| Says “I don't know” and hands over | Answers beside the point | Yes | Yes |
| Shows you what it brings in | — | — | Yes |
| Cost | Often included | A salary | From €19/month |
Questions about what it does.
Is it a chatbot like the others?+
Can it make up a price or a product?+
And when it can't answer?+
Which languages does it speak?+
Can I customise it?+
See it work on your shop.
14 days free, no card. Create your account, install the plugin, and Parla is answering on your shop within the hour.