AI voice agent for e-commerce

What if your customers could just call you?

One button on your shop, and the customer talks to Parla like a sales assistant on the phone. They ask out loud, hands free, while the products appear right in front of them. No number to dial, no app: the call runs in the browser, on mobile or desktop.

Call our sales agentFree 14-day trial

Maison Lumière · on a call

00:14

“The M will fit you perfectly. Shall I add it to your cart?”

The button above calls the real Parla, the one that sells Parla. Try it: ask about pricing.

How a call goes.

From the tap to the cart, without leaving your site.

One tap on your site

The customer taps the call button on the widget. Their browser asks for the microphone, and Parla introduces itself: an AI assistant, by the name you gave it.

They talk, Parla listens

A natural voice that doesn't read a script, and that stops when the customer interrupts. Standard voice with no limit, or premium voice: both understand the customer's language and answer in it.

The products appear

During the call, product cards show up in the chat: photo, price, sizes. The customer sees what is being talked about, and can tap.

All the way to the cart

“Put the M in navy in my cart”: it's in the cart. Order tracking, address changes and returns work out loud too, after verification.

Who it's for, and why.

  • Customers on mobile, for whom typing a question on a small keyboard is a chore
  • People who don't like writing, or who'd rather ask the way they would in a store
  • Products that call for a conversation: a size, a compatibility, a gift
  • Evenings and weekends, when nobody at your company picks up the phone
  • Accessibility: a shop you can browse by voice

Two voices. No limit on calls.

The standard voice is the one in your customer's browser: included in every plan, with no minute limit. The premium voice is a natural, fast voice that works on every device, with minutes included every month: 15 on Essentiel, 90 on Croissance, 300 on Boutique. Out of minutes? Calls carry on with the standard voice: your shop never hangs up. You choose which one picks up, in your settings.

See the plans

Essentiel

€19 /month

15 minutes of premium voice

Calls with the standard voice, no minute limit

Croissance

€59 /month

60 minutes of premium voice

Calls with the standard voice, no minute limit

Boutique

€149 /month

150 minutes of premium voice

Calls with the standard voice, no minute limit

Honest, out loud as in writing.

It says it's an AI

At the start of every call, out loud, as the EU AI Act requires. You can give it a first name; it stays honest about what it is.

Your data, nothing else

Prices, stock and delivery times come live from your shop. If it doesn't know, it says so, and offers to pass it to your team.

Orders stay private

No order details until the customer's order number and email check out, out loud too.

Questions about voice.

Do calls go through a phone number?+
No. The customer taps the call button on your site and talks from their browser, on mobile or desktop, with no number to dial and no app to install. Nothing to set up with a phone carrier.
Which voice picks up, and how do minutes work?+
Parla has two voices. The standard voice is the one in your customer's browser: included in every plan, with no minute limit. The premium voice is a natural, fast voice that works on every device: every plan includes minutes of it, 15 on Essentiel, 60 on Croissance, 150 on Boutique, and once they are used, calls carry on with the standard voice until next month. You choose which one picks up, in your settings.
Which languages does it speak?+
French, English, Spanish, German, Italian, Dutch, Portuguese and Arabic. It detects the customer's language and answers in it, in writing and out loud, with nothing to set on your side.
Do my customers know they're talking to an AI?+
Yes. The chat says so in its header, and Parla says it out loud at the start of every call, as the EU AI Act requires. You can give it a first name and a manner of speaking; it stays honest about what it is.
And when it can't answer?+
It says so, and offers to pass the question to your team. The customer gets a ticket number, your team gets the request by email with the conversation, and it stays in your reports until you've dealt with it. A customer is never left without an answer, nor misled by an invented one.

Hear it sell.

Call our sales agent from this page, or try it on the demo shop. Then give it a job at yours: 14 days free, no card.

Free 14-day trial Call our sales agent